CANCELLATION POLICY

I value your time as well as mine. To provide the best service possible and respect all clients’ schedules, please review the following policy: Cancellations & Reschedules • Client must provide at least twenty-four (24) hours’ notice to cancel or reschedule an appointment. • Notice may be provided via phone, text, or email to Provider’s business contact information. 2. Late Cancellations • Cancellations made with less than twenty-four (24) hours’ notice may result in a fee equal to fifty percent (50%) of the scheduled service. 3. No-Shows • Failure to attend an appointment without prior notice will result in a fee equal to one hundred percent (100%) of the scheduled service. • Provider reserves the right to require prepayment of future services if a Client has a history of no-shows. 4. Late Arrivals • Client is expected to arrive on time for all scheduled appointments. • If Client arrives more than fifteen (15) minutes late, Provider may, at their sole discretion, shorten or reschedule the appointment. Service fees may still apply. 5. Acknowledgment • By scheduling and/or receiving services, Client affirms that they have read, understood, and agree to comply with this Policy. • This Policy is enforceable under the laws of the State of Kansas. Before booking your appointment, you must agree to the following: 1. Payment and Chargeback Policy • Client agrees that all payments for services rendered are final and non-refundable. • Client acknowledges that they are paying for time, expertise, and materials, not a specific guaranteed result. • Client agrees not to initiate any chargeback, payment reversal, or dispute through their bank, credit card provider, or payment processor for any reason related to the agreed-upon service. • Any disputes will be addressed directly between Client and Esthetician. 2. Service Risks and Skin/Lash Condition • Client understands that skin care treatments and lash services may cause temporary redness, irritation, allergic reactions, uneven results, sensitivity, breakouts, lash shedding, or other effects. • Client has disclosed all relevant medical history, allergies, medications, and prior treatments (including skin treatments, chemical peels, lash extensions, lifts, or tints). • Client releases Esthetician from any liability for adverse effects including but not limited to: skin irritation, allergic reactions, sensitivity, lash damage, premature shedding, or results differing from expectations. • Client understands that results vary depending on individual skin/lash condition, history, and at-home care. 3. Issue Resolution and Public Reviews • Client agrees to first communicate any concerns directly to Esthetician within 72 hours of the service. • Client agrees not to post negative or defamatory reviews, comments, or statements online or on social media without first giving Esthetician an opportunity to address and resolve the issue. • This clause does not prevent honest feedback, but both parties agree to resolve matters privately and professionally before any public statements are made. 4. Consent & Acknowledgment By this agreement, Client acknowledges that they have: • Read and fully understood the terms of this waiver. • Had the opportunity to ask questions before the service began. • Voluntarily agreed to proceed with the requested service, accepting all terms above.